Efforts to expand their customer base require seamless communication. In this advanced trend, old communication methods such as telephone, and phone systems are dying a slow death, thereby preparing the way for cutting-edge trends such as cloud telephony.
It is more complicated in our new setting of remote and hybrid workplaces to reach out and stay connected with your customers as well as prospects.
Companies —and now their customers as well— no longer feel like having personal conversations about products, services, or pricing.
Therefore, how do you reach out to them and still have the same personal touch
The solution lies in voice calling.
Nowadays, many cloud telephony service providers and IVR service providers can provide tailored complementary features to businesses that streamline the inexpressible risk of reaching out to potential or existing consumers or customers in real-time, this includes phone calls, text messaging, and voice message capabilities.
But just how do they work, where should you choose your best cloud telephony solutions from, and how are they beneficial? There are a lot of questions.
Well, let’s find the answer to these questions and want to see how cloud telephony is going and where businesses can increase their conversion or customer service.
With benefits such as flexibility and scalability, cost-effectiveness, and feature capabilities, this technology comes with an extensive list of use cases. However, as one of the top 10 best cloud telephony service providers in India — here we can help you end up with a decision that works for your business.
1. MCUBE
MCUBE is an important and leading cloud telephony IVR service provider in the Indian cloud telephony domain. It provides innovative solutions that are all backed with superior infrastructure and 24/7 support with the best features. Which makes MCUBE a favorite of small, medium to large size businesses.
Well, what is it that makes the MCUBE an innovative design in comparison to others?
The MCUBE solution is an industrial strength-proven and time-tested product that includes a great number of high standards of functionality, and usability for uninterrupted communication with 99.99% uptime, which makes it the most reliable infrastructure class system you can depend on.
All-in-one: MCUBE is a feature-rich solution comprising IVR, call forwarding, calling recording, and AI analytics to enhance your communication infrastructure.
Scalability and flexibility:
No matter whether you are a start-up or running an enterprise, MCUBE serves as a one stop solution for your business needs with scalable features that let you ramp up the level of communication channeling if ever required.
Outstanding Customer Service:
A 24/7 customer support team is on hand to help you answer any queries or potential issues, ensuring a hassle-free experience.
Key Features:
- Virtual Number: With a virtual number across India with your local or toll-free image
- IVRS: Personalized Welcome Messages and Call Routing enable IVRS.
- Call Recording: Monitor calls to ensure quality and use for training.
- Enhanced Call Analytics: Use data-driven insights from your call management processes to improve the way you communicate.
Best For:
MCUBE offers services to businesses of all sizes and industries, providing tailored solutions that meet specific communication needs. It is well-suited for businesses seeking to automate their communication workflows and integrate with existing business applications.
2. Exotel
Another big name in Indian cloud telephony is Exotel, an innovative and automated cloud telephony service providers. There are a bunch of features they offer — virtual numbers, IVR, call tracking, and the like.
Key Features:
- Workflow: Automate the mundane and streamline business processes.
- CRM Integration — For better customer management, you can integrate the tool with famous CRM platforms.
- API Access — Create custom integrations to fulfill the unique requirements of your business.
3. Knowlarity
Knowlarity is a Cloud Telephony provider right across the globe and a top player in India. Their communication services — voice, SMS, and Email are built around a machine-learning algorithm that understands conversations and provides the best insights and results.
Key Features:
- This includes Multi-Channel Communication (i.e., reaching customers by voice, SMS, or email).
- Smart IVR: Create top-of-the-line and user-centric smart IVRs.
- Real-time Monitoring: Allows to track every call activity in real-time for better control.
4. MyOperator: Simplifying Business Communication
MyOperator is a cloud-based business phone that promises to ease communication for businesses. As a matter of fact, they provide numbers that are loaded with features you need like virtual numbers for businesses, personalized IVR support, and enabling Call tracking in seconds focusing mainly on the convenience part.
Key Features:
- Mobile App: Their mobile app comes with a user-friendly interface to handle conversations easily from anywhere in the world.
- Coach your agents with live call whispers for better performance
- The different modules in the System Mobile application are Missed Call Management to Capture leads and ensure prompt follow-up.
5. Servetel
Servetel Servetel is a favorite among businesses for cloud telephony services that are both reliable and affordable. The platform offers several features such as virtual numbers, IVR and call recording at the most competitive rates.
Key Features:
- Click-to-Call or widget to help feature potential leads connect with you immediately from a website
- Worldwide Calling: Reach other countries with low-cost international calling plans.
- Call conferencing: Offers hosting virtual conferences with multiple participants
6. CallHippo
CallHippo is a worldwide cloud telephony provider with an extensive presence in India. They have several features like Virtual numbers in more than 50 countries, Call recording, and Reporting & analytics. Best for a startup or small business looking to expand their global reach that needs international calling and sales/lead generation.
Key Features:
- Auto Dialer: Automation dialing features to help agents productivity.
- Call Queuing: Queue callers when call volumes are high.
- Global Numbers Reach: Take the local presence in many countries.
7. Ozonetel
Ozonetel provides cloud communication solutions that are specially designed for business requirements. They offer a variety of features such as virtual numbers, IVR, call recording, etc. capabilities ensuring that systems are flexible. This is a good option for businesses requiring highly customizable cloud telephony solutions to meet their unique requirements.
Key Features:
- IVR Personalization: Tailor custom messages within the IVR flows to enhance customer satisfaction.
- Skill-Based Routing: Route calls to agents based on their skills.
- Real-Time Reporting: Access call data and monitor agent activity
8. Waybeo:
Waybeo is a unified communication and platform that brings together the power of voice, video & messaging on one single platform. Features such as virtual numbers, video conferencing, team collaboration tools, and so on. Ideal for businesses looking for an all-in-one solution that integrates communication and collaboration tools.
Key Features:
- Instant Video: Conduct immediate video reunions with high-definition audio and more.
- Team Messaging: Instant messaging and file sharing for your agile team.
- Screen Sharing: You can share your screen to present or demo something during the call.
9. Microtel:
At Microtel, we offer a line of serviceable cloud telephony solutions providers made to take business communication up several levels. The same comes with functionalities like virtual numbers, IVR(Interactive voice responses), call recording, and analytics.
Key Features:
- Call Barging: Listen in and join live calls for training or assistance.
- Detailed Call Reports: Analyze call data and trends for higher optimization and insights
10. Tata Tele Business Services:
Tata Tele Business Services, a leading enterprise telecom provider in India, provides diverse communication solutions including cloud telephony. Their services are designed to work for the needy.
Key Features:
- Toll-Free Numbers: Reason for a national footprint using toll-free numbers.\
- PRI Numbers: Blend the existing systems (EPABX) and at cloud for more flexibility.
- Dedicated Account Management: Receive personalized support from dedicated account managers.
Conclusion:
How to select the Best Cloud Telephony Service Provider in India?
For all these reasons, enterprises have to be very careful while selecting a cloud telephony service provider that can help them optimize their communication systems and enhance customer experience, helping lead to growth. Every provider on this list has different features, benefits, and pricing. Evaluate your organization’s needs, budget, and future growth plans so that you can decide which landscape tent is best for you. Make your decision with factors such as reliability, scalability, or features, and also consider customer support and pricing. Cloud Telephony opens up huge possibilities in Business Communication and you can just take our business operation to the next level.
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