According to estimates, 85% of clients whose calls go unanswered won’t call back. The statistics imply that every call you miss could cost you a client. The ideal solution is to divert the waiting calls to another phone number by a call forwarding solution.
Call forwarding is one of the most supportive services that keep your company linked even when you aren’t there. No matter where you work—at home, in the office, at the airport, or in a hotel room—you won’t ever miss a call again. Your calls will be routed precisely how and where you choose.
What is Call Forwarding?
It redirects or rerouting incoming calls from your customers to a number other than the one they are calling. It helps your company to stay in touch with clients, even when your office is closed or you are working from a distance. When considering cloud telephony services in India, it is clear that call forwarding is one of the best features that can be used to increase client engagement.
How does Toll-free Call Forwarding work?
The operation of toll-free call forwarding is the same as that of conventional call forwarding. The sole distinction is that you can route your call to a toll-free number while using toll-free call forwarding. Businesses and toll-free service providers decide on each number’s toll-free forwarding policies and configuration.
Steps to set up a Toll-Free Call Forwarding Service
1. Signing On & Verifying your account on MCUBE
Log in to your MCUBE account. Find the call forwarding feature when you have successfully logged in. The next step is to check if you have access to the call forwarding option after you’ve located it. Make sure to activate the access and be ready to use it. Select the phone number you want to route calls to once the verification procedure is complete.
2. Administering Required Routes for Your Calls
Create a filter that forwards your calls after making the proper selections. One such regulation could be to only send incoming calls from the toll-free company number to the mobile phone number if no one answers the office phone after five or more rings. You can choose and use various call-forwarding features and settings to customize how your business operates.
3. Ensuring Calls are Being Forwarded Properly
Verifying that the feature performs as planned is the last and most crucial step. Therefore, we strongly recommend you to test your modifications before going live. The guideline mentioned above states that it should be delivered if the phone is not answered after five rings. If everything goes as told, you are all set to go.
Significant Benefits Of The Service
- You’ll never miss another call.
- Give your customers worldwide 24-hour technical support.
- Using automatic or interactive call routing, route your customers to the best agents to solve their issues & queries.
- Forwarding business calls to your mobile phone number can allow you to stay in contact with your clients while you are away.
- This will give you a powerful, polished appearance and stop all calls to your rivals.
The service is a valuable marketing tool enabling a business to connect with more people and attract more clients. It is an excellent way to improve a business’s brand image, get many sales leads, and cut expenditures. Customers find it valuable and easy because it makes it accessible for them to contact you. Therefore, if your company does not already have a toll-free number in India for your business, now is the time to get one.
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